Effective Date: 2023

Welcome to Xtreme Republic (“we,” “our,” “us”). By booking a tour, safari, or travel package with us or using our website https://xtremerepublic.co.ke and https://ke.xtremerepublic.co.ke, you agree to the following Terms & Conditions. Please read them carefully.

1. Bookings & Reservations

• All bookings are subject to availability.

• A deposit or full payment may be required at the time of booking to secure your reservation.

• Confirmation will be sent via email once payment has been received.

• It is your responsibility to provide accurate personal details (names as in passport, contact info, etc.).

2. Payments

• We accept payments through M-Pesa, Visa, Mastercard, PayPal, and other secure methods as listed on our website.

• Full payment must be completed before the start of the tour unless otherwise agreed.

• Prices are quoted in [Insert Currency – e.g., Kenyan Shillings (KES) / USD] and may be subject to exchange rate fluctuations.

3. Cancellations & Refunds

• Cancellation requests must be submitted in writing via email.

• Cancellation charges apply as follows (unless stated otherwise in your booking agreement):

  • More than 60 days before travel: Full refund minus administrative fees

  • 30–59 days before travel: 50% refund

  • Less than 30 days before travel: No refund

• Some services (e.g., flights, permits, or special tickets) may be non-refundable.

• Refunds will be processed within [Insert timeframe, e.g., 14 working days].

4. Changes by You

• If you request changes to your itinerary after booking, we will do our best to accommodate.

• Additional costs (e.g., hotel changes, transport upgrades) will be your responsibility.

5. Changes by Us

• Xtreme Republic reserves the right to modify or cancel tours due to unforeseen circumstances (e.g., weather conditions, political instability, supplier availability).

• In such cases, we will offer a suitable alternative or a refund, depending on the situation.

6. Travel Documents & Insurance

• It is your responsibility to ensure you have valid passports, visas, vaccinations, and any required travel documents.

• We strongly recommend comprehensive travel insurance covering medical, cancellations, delays, and personal belongings.

7. Health & Safety

• Some tours involve physical activity (e.g., safaris, trekking). You must ensure you are medically fit to participate.

• Always follow safety instructions provided by our guides and partners.

• We are not liable for injuries, accidents, or health issues that arise during your trip, unless caused by our proven negligence.

8. Liability

• Xtreme Republic acts as an agent for hotels, airlines, safari operators, and other suppliers.

• We are not responsible for delays, cancellations, or losses caused by third parties, natural disasters, strikes, or events beyond our control.

• Our liability is limited to the value of the booking made with us.

9. Complaints

• If you encounter an issue during your trip, please notify our team or guide immediately.

• Formal complaints must be submitted in writing within 14 days after the trip ends.

10. Use of Website

• The content on our website (texts, images, itineraries) is for personal use only.

• Unauthorized copying, distribution, or commercial use is prohibited.

11. Governing Law

• These Terms & Conditions are governed by the laws of Kenya.

• Any disputes will be handled by the courts of Kenya, unless otherwise agreed.

12. Contact Us

For questions about these Terms & Conditions, please contact:

Xtreme Republic
Website: https://ke.xtremerepublic.co.ke